Healthcare information.

HMS Service Updates

Accessing Our Healthcare Services

HMS Medical Solutions provides healthcare services through its designated facilities and service points. The services available at each location may vary according to staffing, equipment, operating schedules and other operational requirements.

Before visiting, patients are encouraged to confirm the facility’s opening hours, the availability of the required department or service, and whether an appointment is necessary.

Before Your Visit

Please consider the following:

• Confirm the facility location and current opening hours.
• Ask whether the service you require is available on your intended visit date.
• Confirm any appointment or referral requirements.
• Bring relevant medical records, previous test results and a list of medicines you are currently taking, where applicable.
• Ask whether any preparation is required for your appointment or diagnostic test.

Temporary Changes to Services

HMS Medical Solutions will publish verified notices when there are significant changes to operating hours, department availability, appointment arrangements or other services.

Please contact the relevant facility directly if you need confirmation before travelling.

Contact and Appointments

For current service information, appointment arrangements and directions, use the official contact details displayed on this website or contact the relevant HMS facility directly.

Health Education

Small Steps Towards Better Health

Good health is supported by informed decisions, preventive care and timely access to qualified healthcare professionals. The following general guidance can help individuals and families take practical steps to protect their wellbeing.

Preventive Health

You can support your health by:

• Maintaining good personal hygiene and washing your hands regularly with soap and clean water.
• Drinking safe water and handling, preparing and storing food hygienically.
• Eating a balanced diet and maintaining regular physical activity appropriate to your circumstances.
• Attending recommended health checks, vaccinations and screening services.
• Following advice from qualified healthcare professionals.
• Seeking medical advice when symptoms persist, worsen or cause concern.

When Should You Seek Medical Care?

Consider consulting a qualified healthcare professional if you experience new, persistent, recurring or worsening symptoms.

Seek emergency medical attention for warning signs such as severe difficulty breathing, chest pain, uncontrolled bleeding, sudden weakness or difficulty speaking, loss of consciousness, or severe allergic reactions involving breathing difficulties or swelling of the throat.

Pregnancy-related warning signs, including heavy bleeding, convulsions or severe difficulty breathing, also require urgent assessment.

Do not delay emergency care while waiting for an online response or appointment.

Responsible Self-Care

Self-care may include rest, adequate hydration, healthy eating and following previously provided professional advice where appropriate. However, not every symptom can be safely managed at home.

Avoid self-diagnosing serious conditions, taking another person’s prescription medicines or using antibiotics without appropriate professional assessment and prescription where required.

If you are unsure about a symptom, medicine or home-care measure, seek advice from a qualified healthcare professional.

Reliable Health Information

Online health information varies in quality. Prefer information from recognized public health authorities, qualified healthcare professionals and reputable evidence-based medical sources.

HMS Medical Solutions publishes educational content to support informed health decisions. Individual care recommendations should always take account of a person’s symptoms, medical history and clinical assessment.

Diagnostic Services

Preparing for Your Test and Receiving Your Results

Diagnostic tests can help qualified healthcare professionals assess a patient’s condition and make appropriate clinical decisions. Preparation requirements depend on the particular test requested.

Preparing for a Diagnostic Test

Before attending a diagnostic appointment:

• Confirm the test requested and whether the facility currently offers it.
• Ask whether fasting or any other preparation is required.
• Inform the healthcare professional about medicines you take, allergies and relevant medical conditions.
• Bring your referral note, identification and previous relevant test results, where applicable.
• Follow the specific preparation instructions provided by the responsible healthcare professional.

Important: Do not stop prescribed medicines or change their doses simply because you are preparing for a test unless a qualified healthcare professional has instructed you to do so.

Some tests require no special preparation, while others require specific instructions. Always confirm the requirements for your particular test.

Receiving Your Results

HMS Medical Solutions aims to handle diagnostic information responsibly and protect patient confidentiality.

Patients should ask the relevant facility about expected turnaround times, approved methods of collecting results and any follow-up appointment required.

To protect your privacy:

• Obtain results through the facility’s approved communication or collection process.
• Do not share medical reports or personal health information through unverified channels.
• Confirm the identity and authorization of anyone collecting results on your behalf.
• Seek an explanation from a qualified healthcare professional if you do not understand your results.

A test result should be interpreted in the context of your symptoms, medical history and clinical assessment. An abnormal result does not always establish a diagnosis, and a normal result does not always rule out a medical condition.

Follow-Up Care

Attend recommended follow-up appointments and discuss any questions with the responsible healthcare professional. If you experience severe or worsening symptoms, seek appropriate medical attention without waiting for routine results.

Maternal and Family Health

Supporting Health at Every Stage of Family Life

Access to appropriate healthcare information and professional support can help individuals and families make informed decisions throughout pregnancy, after childbirth and when considering family planning.

HMS Medical Solutions encourages expectant mothers, new parents and individuals seeking family planning advice to consult qualified healthcare professionals for care suited to their circumstances.

Antenatal Care

Antenatal care supports the health and wellbeing of a pregnant woman and her developing baby.

Once pregnancy is suspected or confirmed, arrange an antenatal visit as early as possible. Attend recommended appointments and follow the guidance provided by your healthcare professional.

During antenatal care, healthcare professionals may assess maternal health, monitor pregnancy progress, recommend appropriate tests and supplements, and provide advice on nutrition, medicines, birth planning and potential warning signs.

Seek urgent medical attention if you experience heavy vaginal bleeding, severe abdominal pain, convulsions, severe headache with visual disturbances, difficulty breathing or other serious symptoms during pregnancy.

Postnatal Care

Care remains important after childbirth for both the mother and the newborn.

Postnatal care may include assessment of physical recovery, breastfeeding support, newborn health checks, emotional wellbeing, family planning advice and guidance on recognizing complications.

Seek urgent medical attention for severe bleeding after childbirth, difficulty breathing, convulsions, severe headache with visual disturbances, chest pain or other serious symptoms.

Newborns require prompt assessment if they have difficulty breathing, cannot feed, develop convulsions, become unusually unresponsive or show other signs of serious illness.

Family Planning

Family planning enables individuals and couples to discuss whether and when to have children and which contraceptive methods may suit their needs.

Available methods may include condoms, oral contraceptives, injectable contraceptives, implants, intrauterine devices and other medically appropriate options, depending on the services offered at the facility.

Each method has its own benefits, limitations, suitability criteria and possible side effects. A qualified healthcare professional can explain available options and help you make an informed choice.

Condoms also help reduce the risk of many sexually transmitted infections when used correctly and consistently.

Confidential and Respectful Care

Questions about pregnancy, reproductive health and family planning deserve respectful, confidential and non-judgmental attention.

Please contact the relevant HMS facility to confirm the availability of maternal health consultations, family planning services and any appointment requirements.

Important: This page provides general educational information. It does not replace antenatal assessment, postnatal review, newborn evaluation or individualized family planning advice from a qualified healthcare professional.

Medicine Safety

Use Medicines Responsibly

Medicines can help prevent, manage and treat health conditions when used appropriately. Incorrect use, unsuitable medicines and unsafe combinations can cause harm.

HMS Medical Solutions encourages patients to seek qualified professional advice and follow the instructions provided for their medicines.

Safe Medicine Practices

• Use prescription medicines only as directed by the prescribing healthcare professional.
• Follow the prescribed dose, timing, route and duration of treatment.
• Do not share prescription medicines with family members or friends.
• Do not use another person’s medicines, even if their symptoms appear similar to yours.
• Check the medicine name, instructions, expiry date and packaging before use.
• Store medicines according to their instructions and keep them out of children’s reach.
• Ask a qualified healthcare professional or pharmacist about possible interactions with other medicines, supplements or foods.
• Never use medicines that appear contaminated, improperly stored or tampered with.

Antibiotics and Antimicrobial Resistance

Antibiotics are used to treat certain bacterial infections. They do not treat viral illnesses such as the common cold.

Using antibiotics when they are not needed or using them incorrectly can contribute to antimicrobial resistance, making some infections harder to treat.

Use antibiotics only when appropriately prescribed, and follow the instructions provided by your healthcare professional. Do not share leftover antibiotics or keep them for future illnesses without professional advice.

Side Effects and Allergic Reactions

Some medicines may cause side effects. If you notice an unexpected reaction, contact a qualified healthcare professional or pharmacist for advice.

Seek emergency medical attention if you experience difficulty breathing, swelling of the face or throat, collapse or other signs of a severe allergic reaction.

Do not abruptly stop or alter essential prescribed treatment without appropriate professional guidance, unless emergency circumstances require immediate action while seeking help.

Questions About Medicines

Before taking a new medicine, ask:

• What is this medicine intended to treat?
• How and when should I take it?
• What side effects or warning signs should I watch for?
• Could it interact with other medicines I use?
• How should I store it, and what should I do if I miss a dose?

Our principle: Safe medicine use begins with the right professional advice, correct instructions and responsible handling.

Patient Experience, Privacy and Rights

Respectful Care. Clear Communication. Responsible Information Handling.

HMS Medical Solutions is committed to promoting a respectful patient experience, clear communication and responsible handling of personal health information, subject to applicable laws and professional requirements.

Preparing for Your Appointment

To help make your visit more productive:

• Explain your symptoms and concerns as clearly as possible.
• Share relevant medical history, allergies and current medicines with your healthcare professional.
• Bring relevant medical documents and previous results, where available.
• Ask questions if instructions, treatment options or follow-up arrangements are unclear.
• Inform the healthcare team if you need assistance understanding the information provided.

Patient Rights

Patients should be treated with dignity and respect, without unlawful discrimination.

Subject to applicable law, clinical circumstances and professional requirements, patients have rights relating to:

• Understandable information about their care and available options.
• Respectful communication and appropriate confidentiality.
• Informed consent for examination, treatment and procedures, as applicable.
• The opportunity to ask questions and raise concerns.
• Appropriate handling of personal and medical information.
• Information about relevant fees and service arrangements, where available.

Patients also have responsibilities to provide accurate information, follow agreed care instructions where possible, respect healthcare workers and other patients, and raise concerns when they need clarification or assistance.

Privacy and Confidentiality

Medical information is private and must be handled responsibly.

HMS Medical Solutions should collect, use, store and disclose patient information only for appropriate purposes and in accordance with applicable privacy and data-protection requirements.

Patients should use official communication channels when sharing personal information and avoid posting medical records, identification documents or test results publicly.

Patient photographs, identifiable medical stories and testimonials must not be published without valid documented consent and appropriate safeguards. Consent does not replace other applicable legal or professional requirements.

Feedback and Complaints

We value feedback that helps us identify concerns and improve the patient experience.

If you have a question, suggestion or complaint about a visit, please contact the relevant facility through its verified official contact channel.

When submitting feedback, include the facility visited, the date of the visit and a brief description of your concern. Share only the personal information needed to address the matter.

Where your concern involves a specific clinical issue, request review by the appropriate clinical professional. Urgent medical concerns should be directed to a healthcare professional immediately rather than submitted through a routine feedback channel.