Business insights.
Practical guidance for Ugandan businesses from HBC Business Consultancy. Read online or download each article as a PDF.
Business Growth & StrategyBuilding a Practical Growth Plan for a Small or Medium-Sized Business
Growth is easier to manage when it is translated from a broad ambition into a small number of priorities, budgets and actions.
Business Growth & StrategyTurning Business Goals into Monthly Targets and Measurable Actions
Annual goals help set direction, but teams need clear monthly targets to know what to do next.
Business Growth & StrategyWhy Regular Performance Reviews Matter for Growing Businesses
When a business is small, the owner may know every customer and transaction.
Financial Discipline & ComplianceSeparating Business and Personal Finances
Mixing business and personal money makes it harder to understand profitability, plan payments and support figures in financial reports.
Financial Discipline & ComplianceCash-Flow Planning: Managing Collections, Payments and Working Capital
A business can record sales and still lack cash to pay rent, salaries or suppliers.
Financial Discipline & ComplianceRecord Keeping and Tax Compliance: Building Good Habits Throughout the Year
Good records help a business understand its performance, support transactions and prepare for tax reporting.
Financial Discipline & CompliancePreparing for a Financial Review or Audit
A financial review or audit is easier when records are complete, reconciled and accessible.
Marketing & SalesChoosing Marketing Activities That Match Your Target Customer
Marketing works best when it reaches the right people with a message that matters to them.
Marketing & SalesFollowing Up Enquiries and Converting Leads into Customers
A customer enquiry is an opportunity to understand a need and help the person decide whether your offer is suitable.
Marketing & SalesUsing Customer Feedback to Improve Products and Services
Customer feedback can reveal problems that internal reports miss: confusing instructions, long waits, inconsistent product quality or a service that does not meet expectations.
Customer Experience & OperationsMaking Customer Service a Daily Operating Standard
Customer service becomes reliable when it is built into daily routines rather than left to individual personality.
Customer Experience & OperationsReducing Delays Through Clear Responsibilities and Documented Processes
Delays often arise when a task passes between people without a clear owner, required information is missing or approval steps are poorly understood.
Customer Experience & OperationsUsing Simple Performance Indicators to Improve Service Delivery
Performance indicators help a business see whether its processes are delivering the intended results.
One group. Multiple solutions. Shared growth.
Every customer interaction is an opportunity to demonstrate what HICO stands for: professionalism, service, integrity, and a determination to create value.